KEY ROLES and RESPONSIBILITIES:

• Ensures a consistent and excellent customer service
• Assists the team to develop, manage and service the customers
• Translate all relevant documents from Chinese (Simplified) to English
• Conduct Employment Check via Phone or Email using the required language
• Follow up on monthly payment for the non-res client (China, Hong Kong, Macau, Taiwan)
• Discuss approved loan to the client via Phone or Email using the required language
• Communicate with and engage Chinese language Brokers and Borrowers
• Interpret Chinese language documents relating to income and financial position
• Manage time effectively, while working on multiple tasks; ensuring that Service Level Agreements are always met in line with policies and procedures
• Work in a task based tracking system to monitor productivity, efficiency and accuracy

SELECTION CRITERIA:

• Bachelor's/College Degree in Finance or any Business-related course are most desirable
• Proficient in Microsoft Office
• Ability to communicate effectively in English and Mandarin, both verbally and in writing
• Confident spoken Mandarin
• Ability to read and accurately interpret Chinese language documents, such as pay slips, tax returns, bank statements, and statements of assets and liabilities
• Preferably 1-4 Yrs of work experience
• Experience in the finance industry or Business Process Outsourcing (BPO) is an advantage
• Onsite role

(Management skills, Communication skills etc.)

• Fluent in both spoken and written English.
• Required language: Mandarin/Chinese.