Accounts Receivable and Patient Care Coordinator/VA
Remote
Full Time
Experienced
Accounts Receivable and Patient Care Coordinator/
VA Australian Allied Health Industry Client
VA Australian Allied Health Industry Client
About the Role
We are seeking a reliable and detail-oriented Accounts Receivable & Patient Care Coordinator (Virtual Assistant) to support an Australian-based client operating in a regulated healthcare environment.
This role combines accounts receivable and bookkeeping support with patient coordination and administrative responsibilities, playing a key role in maintaining accurate financial records, supporting patient engagement, and ensuring smooth day to-day operations.
The successful candidate will work closely with and report to the client’s onshore team, contributing to cash flow management, patient experience, and operational efficiency.
This role combines accounts receivable and bookkeeping support with patient coordination and administrative responsibilities, playing a key role in maintaining accurate financial records, supporting patient engagement, and ensuring smooth day to-day operations.
The successful candidate will work closely with and report to the client’s onshore team, contributing to cash flow management, patient experience, and operational efficiency.
Key Responsibilities
- Accounts Receivable (Core Focus)
- Issue invoices accurately and in a timely manner
- Monitor accounts receivable and follow up on outstanding payments
- Reconcile incoming payments and maintain accurate financial records
- Manage debtor reporting and proactively flag overdue accounts
- Liaise with clients regarding billing queries and discrepancies
- Assist with cash flow tracking and reporting
- Administrative & Patient Coordination Support
- Provide general administrative assistance to the team
- Manage emails, calendars, and scheduling
- Schedule, confirm, reschedule, and follow up appointments with patients
- Respond to patient enquiries in a professional and timely manner
- Maintain accurate patient records and appointment notes
- Prepare documents, reports, and correspondence
- Maintain organised digital filing systems
- Assist with data entry and database management
- Support ad hoc operational tasks and projects as required
- Bookkeeping Support (Secondary)
- Assist with day-to-day bookkeeping tasks
- Maintain accurate financial data entry
- Support bank and account reconciliations
- Assist with month-end reporting preparation
- Work within accounting systems such as Xero
- Proven experience in accounts receivable, bookkeeping, or medical administration
- Strong administrative and organisational skills
- High attention to detail and accuracy
- Experience with appointment scheduling systems (medical or allied health preferred)
- Proficiency in Xero or similar accounting platform
- Proficiency in Microsoft Office applications
- Excellent written and verbal communication skills
- Confident and professional approach when handling billing queries and patient interactions
- Ability to work independently and meet deadlines
- Attractive salary and benefits
- Full time work-from-home setup
- Australian schedule (morning/day shift)
- Supportive and collaborative team environment
Apply for this position
Required*