Junior Service Desk Officer
Pasig City, National Capital Region, Philippines
Full Time
Entry Level
Overview:
We are seeking a motivated and customer-focused Level 1 IT Service Desk Analyst to join our dynamic IT team.
This role combines internal IT helpdesk support with external client-facing responsibilities, including user management, IT batch processing, and technical troubleshooting.
We’re looking for confident communication skills, a diligent and reliable work ethic, and a good team player.
Key Responsibilities:
• Provide first-level IT support for internal users and external clients.
• Troubleshoot and resolve technical issues related to Office 365, MS Windows 10/11, and basic networking.
• Perform user account management tasks, including account creation, updates, and deactivation.
• Monitor and manage IT batch processing to ensure smooth operations.
• Assist with the maintenance and security of IT systems, ensuring compliance with best practices for network security and data protection.
• Support the setup, configuration, and maintenance of hardware and software.
• Collaborate with senior support technicians for issue escalation and resolution.
• Document technical issues and resolutions in the service desk system.
Technical Requirements:
• Minimum of 12 months experience in an IT helpdesk or support role.
• Proficiency in Office 365, MS Windows 10/11, and basic networking principles.
• Familiarity with Windows Server environments.
• Understanding of security concepts, network security best practices, and data protection.
• Exposure to Azure, AWS, Intune MDM, and PowerShell scripting.
Key Skills and Attributes:
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to deliver exceptional customer service in a professional and friendly manner.
• Attention to detail and ability to manage multiple tasks effectively.
• A proactive approach to learning and staying updated on the latest IT trends and technologies.
Preferred Qualifications:
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.)
• Experience with remote support tools and ticketing systems.
What We Offer:
• Attractive salary, allowances and benefits.
• Opportunities for professional development and career progression.
• Work within a team of experienced industry professionals.
• A positive and supportive team environment
We are seeking a motivated and customer-focused Level 1 IT Service Desk Analyst to join our dynamic IT team.
This role combines internal IT helpdesk support with external client-facing responsibilities, including user management, IT batch processing, and technical troubleshooting.
We’re looking for confident communication skills, a diligent and reliable work ethic, and a good team player.
Key Responsibilities:
• Provide first-level IT support for internal users and external clients.
• Troubleshoot and resolve technical issues related to Office 365, MS Windows 10/11, and basic networking.
• Perform user account management tasks, including account creation, updates, and deactivation.
• Monitor and manage IT batch processing to ensure smooth operations.
• Assist with the maintenance and security of IT systems, ensuring compliance with best practices for network security and data protection.
• Support the setup, configuration, and maintenance of hardware and software.
• Collaborate with senior support technicians for issue escalation and resolution.
• Document technical issues and resolutions in the service desk system.
Technical Requirements:
• Minimum of 12 months experience in an IT helpdesk or support role.
• Proficiency in Office 365, MS Windows 10/11, and basic networking principles.
• Familiarity with Windows Server environments.
• Understanding of security concepts, network security best practices, and data protection.
• Exposure to Azure, AWS, Intune MDM, and PowerShell scripting.
Key Skills and Attributes:
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to deliver exceptional customer service in a professional and friendly manner.
• Attention to detail and ability to manage multiple tasks effectively.
• A proactive approach to learning and staying updated on the latest IT trends and technologies.
Preferred Qualifications:
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.)
• Experience with remote support tools and ticketing systems.
What We Offer:
• Attractive salary, allowances and benefits.
• Opportunities for professional development and career progression.
• Work within a team of experienced industry professionals.
• A positive and supportive team environment
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