Collections Officer - AU Account
Pasig City, Philippines
Full Time
Experienced
Collections Officer
Summary: We are seeking an experienced Collections Officer to manage and collect overdue repayments from business customers of an innovative Australian fintech.
You will manage a portfolio of customers with accounts in arrears, negotiate payment arrangements, resolve account queries and disputes, and maintain accurate collections records.
This role requires confident communication, sound negotiation skills and practical experience in a fast-paced business collections environment.
Key Duties:
- Manage a portfolio of customers with accounts in arrears, tracking overdue repayments and following up payment commitments.
- Contact customers by telephone, email and other approved channels to collect outstanding amounts and negotiate payment arrangements.
- Issue relevant customer notices accurately and within required timeframes.
- Respond to email correspondence promptly, accurately and professionally.
- Investigate and resolve account queries and disputes, escalating matters where required.
- Maintain accurate and current records of collections activity, customer communications and agreed payment arrangements.
- Build respectful customer relationships that support effective collections and customer retention.
- Work with sales, customer service and other internal teams to resolve customer issues.
- Contribute to improvements in collections processes and performance.
Skills & Experience:
- Minimum two years’ business collections experience.
- Confident spoken and written English.
- Good negotiation skills and the ability to handle difficult conversations respectfully and professionally.
- Strong organisational skills and the ability to manage competing priorities.
- Proficiency with computers and Microsoft Office.
- SME collections experience desirable.
- Understanding of the Australian regulatory environment desirable.
- Understanding of Australian corporate structures desirable. Attributes
- Professional, respectful and customer focused.
- Organised and attentive to detail.
- Persistent and proactive in following up outstanding payments.
- Calm and constructive when handling challenging conversations.
- Reliable and willing to contribute to team objectives.
- Competitive remuneration of up to PHP 45,000 per month, based on skills and experience.
- Attractive allowances and benefits.
- A friendly and supportive team environment.
- Monday–Friday schedule, 8:30 am–5:30 pm Sydney time, on-site role in Ortigas.
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