Payments and Administration Officer
Pasig City, Philippines
Full Time
Entry Level
Payments and Administration Officer
Australian Consumer Lender
Australian Consumer Lender
Summary
Start your career supporting an Australian lender, with a focus on processing payments and related administrative duties.
We are looking for someone with good spoken and written English, a positive can-do mindset, and a willingness to learn.
Fresh graduates and applicants new to financial services are welcome.
Training will cover company procedures, loan documents and loan management systems.
You will use checklists to maintain accurate records, check information and assist with approved payment workflows, with guidance from experienced colleagues.
Key Duties and Responsibilities:
- Enter and update loan and customer information in finPOWER and other business systems accurately.
- Upload, index and organise documents against the correct customer or loan record.
- Follow a checklist to compare approved loan details with signed documents and identify missing information or differences.
- Assist with preparing payment files and processing approved payments after training, within ACL authorisation and checking procedures.
- Update payment records and prepare remittance confirmations.
- Communicate clearly with colleagues about missing documents, task progress and routine enquiries.
- Escalate discrepancies, unclear instructions and payment exceptions to the designated team member before proceeding.
- Complete assigned administration tasks accurately and within agreed timeframes.
- Good spoken and written English, with the ability to understand instructions, ask questions and write clear emails.
- Confident everyday computer skills, including email, Microsoft Word, basic Excel and accurate data entry.
- Good organisation, attention to detail and confidence in checking names, dates, figures and account details.
- Ability to follow procedures and learn new systems with training.
- Previous administration, customer service, payments or lending experience is helpful but not required.
- A positive, can-do mindset and a willingness to help the team.
- Open to feedback and motivated to learn and improve.
- Reliable, punctual and responsible for completing assigned work.
- Careful with confidential information and comfortable asking for guidance
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